Terms of Service and Service Agreement

Last updated: 27 September 2026

1. Parties and scope

These terms apply between egob, LLC (2810 N Church St, Ste 90421, Wilmington, DE 19802, United States; “Kuruldu.com”, “we”) and the person purchasing services through kuruldu.com (“Customer”, “you”). By placing an order you confirm that you have read and accept these terms, the Refund and Cancellation Policy and the Privacy Policy.

Our services can be bought by individuals and by businesses (companies, sole traders, self-employed professionals). A customer acting for purposes outside their trade, business or profession is a consumer; consumer rights are set out in section 3, and nothing in these terms limits them. A customer buying for business or professional purposes is a business customer.

Which version applies to you: this English version applies to customers whose billing country is neither Türkiye nor North Macedonia. Customers billed in Türkiye are covered by the Turkish version, and customers billed in North Macedonia by the Macedonian version. Your billing country is the country of the billing address you enter at checkout.

2. Services

Each service consists of two parts: setup (one-time) and management (monthly or yearly subscription). The service page states which work belongs to setup and which to management; work not listed there is out of scope and quoted separately.

Website packages (Small Business Web Package, Business Web Package): Hosting, SSL and the content updates stated in the package are included in the management subscription. The delivery time and 2 rounds of revisions, usable within 14 days of delivery, are stated on the service page; the blog section is set up, the posts come from you. Hosting ends together with the subscription: when the subscription ends, the site is taken offline; if you ask within 30 days of the end date, we hand over the site files. Ads management: the management fee is fixed and does not depend on your ad budget. Where the work requires a budget or number of simultaneous campaigns far above normal use, the scope and fee are agreed with you again before any change.

The setup fee is charged with the first payment. The management subscription has no fixed end date. The fee is paid in advance for monthly or yearly periods, depending on your plan, and is charged to your saved card at the start of each period until you end the subscription. The start date of the next period is shown in the customer panel (My services). You can end the subscription at any time from the customer panel (My services → “Cancel”): with “End at period end” the service continues until the end of the period already paid and no new charge is made; consumers can also choose “End now” (section 3). On the yearly plan we send you a reminder email 30 days and 7 days before the new period, stating the date and the amount.

3. Consumer rights

If you are a consumer, you keep the protection given to you by the mandatory consumer law of the country where you live; these terms do not take it away.

• Right of withdrawal (consumers in the EU/EEA, the United Kingdom, Switzerland and any other country whose law grants it): you may withdraw from the contract within 14 days of the day it is concluded, without giving any reason. To withdraw, use “Withdraw from contract here” in your customer panel and press “Confirm withdrawal” (the link is also on the Withdrawal page in the site footer), or send us a clear statement within that period to contact@kuruldu.com. We confirm receipt by email straight away.
• MailDigi credits: as a consumer you can withdraw from a credit purchase within 14 days (“Withdraw from a credit purchase” on the MailDigi credits page of your panel, or by email). At your request, credits are added to your account as soon as the payment is confirmed; if you withdraw, we refund the unused credits to your card within 14 days, and the credits you have used are not refunded. After that period, unused credits are not refunded.
• Starting the service during the withdrawal period (your express request): at checkout you tick a required box by which you expressly request that the service (domain registration and setup) start before the withdrawal period ends, and acknowledge that you lose the right of withdrawal once the service has been fully performed and that you pay for the part already performed. Payment is not possible without this consent; it is stored with your order together with the time it was given and the version of the consent text. If you then withdraw, you pay an amount in proportion to what has been provided until you told us of your withdrawal, compared with the full service. Once a service has been fully performed with your prior express consent and your acknowledgement that you lose the right of withdrawal on full performance, you can no longer withdraw from it. The domain registration is carried out after payment; setup work starts when you submit the information form.
• Terminating the subscription: as a consumer you may terminate your subscription at any time without giving a reason and without penalty. Choose “End now” on the My services → “Cancel” screen of your customer panel, or email contact@kuruldu.com: we carry it out within 7 days of receiving it, refund the unused part of the subscription fee you paid within 15 days after the termination takes effect, and confirm the termination by email. The setup fee and a completed domain registration are not part of this calculation. “End at period end” on the same screen ends the subscription at the end of the paid period instead (service continues until then, no new charge).
• Complaints: write to us first; you usually get a first reply within 1 business day and our decision within 3 business days at the latest. You may also contact the consumer authorities of your country.

4. Your obligations

• Fill in the information form completely and accurately; provide content such as logo, texts and images on time. Timelines start once the information form is complete.
• Warrant that the content you provide (brand, images, texts) belongs to you or that you hold the rights to use it.
• Be the legal owner of the accounts within the service (domain, email, ads, analytics) and comply with the rules of the platforms concerned (Meta, Google, domain registrars).
• Pay your advertising budget directly to the advertising platform with your own card; Kuruldu.com does not intermediate ad spend.
• Not use the services for unlawful or misleading purposes or in a way that infringes third-party rights.

5. Our obligations

• Provide the service within the scope stated on the service page, with due care and in line with technical standards.
• Open accounts in your name; never request passwords; work with partner / manager access; remove our access and hand over the domain and site files when the agreement ends.
• Show the status of the work in the customer panel and inform you by email at important steps.

6. Ownership of accounts

Domains are registered in Kuruldu.com’s registrar portfolio with your (or your business’s) details as the registrant and are managed there for the duration of the agreement. Website source files are hosted in Kuruldu.com’s Cloudflare account for the duration of the agreement; when the agreement ends, the files are delivered to you. Advertising and analytics accounts are opened in your own accounts from the start. Kuruldu.com claims no ownership over these accounts.

Buying a domain: You can buy a domain on its own, without a package. It is registered with your (or your company’s) details; the domain is held in Kuruldu.com’s Cloudflare account and you manage its DNS from your panel. The price is the registrar’s cost plus our service fee and is shown before you pay. A completed registration is non-refundable (registrar rule; for consumers see section 3); if the registration cannot be completed for any reason, the domain fee is refunded in full. Under ICANN rules a domain cannot be transferred to another registrar for 60 days after registration; this also applies on the yearly plan. The domain is renewed every year for a separate fee (see “Domain renewal” below). Package gift: in our website packages (Small Business Web Package, Business Web Package) no fee is charged for the first year of a new domain linked to the package (qualifying extensions are shown in the price box). If the package is refunded and the domain has been registered, the domain’s regular price at the time of the order is deducted from the refund. From the second year, renewal is invoiced separately at the current domain price and announced before the renewal date; if the domain is not renewed, the site and business addresses linked to it stop working.

Domain renewal: Domains are registered for one year; the renewal fee is not included in the management subscription and is paid separately every year. The renewal period opens 60 days before the expiry date: the fee is set that day at the current domain price (the registrar’s current cost and the day’s exchange rate, calculated as at sale) and shown in your panel. We remind you of the date by email 60, 30, 15, 7 and 1 days before expiry. When you pay the renewal fee in your panel, the domain is extended by one year.

• Domain linked to your website package: so that your website and email keep working, we renew the domain in your name for one year about 30 days before it expires and invoice you for the renewal afterwards. For business customers this applies while the website package runs. For consumers (individuals) it applies only if you agreed to automatic renewal in the cart or in your panel; the box is unticked by default and you can withdraw your consent at any time on the domain’s page in your panel. Without consent, the domain is renewed only when you pay the renewal fee.
• Opting out: if you do not want the renewal, choose “I do not want to renew” on the domain’s page in your panel; no renewal is made for that period and nothing is charged. Because the registrar does not refund a completed renewal, its fee cannot be refunded afterwards; opt out before the renewal.
• After expiry: for the first 30 days your website keeps working and the domain can be renewed at the normal fee. On days 31–40 the website goes offline; renewing brings it back. Days 41–70 are the redemption period: the registrar’s restore fee is added to the renewal fee. After that the domain cannot be recovered.

The restore fee during the redemption period depends on the extension; we tell you the amount in writing before you pay.

MailDigi business address: With our website packages you can create the number of business addresses stated in the package (1 in the Small Business Web Package, 2 in the Business Web Package; e.g. info@yourdomain.com) on domains we manage for you; for more, you can buy extra addresses in the customer panel for a monthly or yearly fee per address. Email sent to it is forwarded to the personal address you choose, and your "Reply" responses to those emails are sent to the other party from your business address. A reply goes only to the person who wrote to you, not to addresses in Cc/Bcc. You send new emails from your business address in MailDigi Panel (see below); bulk or unsolicited email is not allowed. Daily limits apply: 300 incoming emails per address per day, and 50 replies per day and 20 per hour (how limits may change: see “Changes to MailDigi limits” below). For emails larger than 5 MB including attachments, the attachments are delivered through a download link added to the email, valid for 14 days. You request the address from the customer panel and it is opened after our team approves it; the owner of the forwarding address must confirm with the confirmation link we send. Forwarding runs through our email infrastructure provider, Cloudflare; forwarded messages may be caught by the recipient’s spam filters and uninterrupted forwarding is not guaranteed. MailDigi does not work if the domain uses another email service (MX record). The address is closed if the service that grants it (a package or an extra address) ends, if a transfer is requested for the domain or the domain leaves our account, or if the address is misused; when your allowance decreases, the most recently opened address is closed. The address is not transferred together with the domain. Extra address free for the first year (offer): While the offer runs, the first yearly period of one yearly extra address chosen together with a new domain bought on its own (or within 30 days after buying the domain) is free; the offer does not apply to orders with a website package and can be used once per domain. The subscription has no fixed end date; the first yearly period is free and later periods are charged to your saved card at the yearly fee shown in the cart and on the payment page. We remind you by email 30 and 7 days before each new period. If you end it from your panel before the period ends, nothing is charged and the address closes at the end of the period. The domain fee is not affected by the offer and is charged separately at payment.

MailDigi Panel (new emails from your business address): You can send new emails from your business address in MailDigi Panel. MailDigi Panel has its own sign-in, separate from the customer panel: a single-use link, valid for 15 minutes, is sent to the forwarding (personal) address of that business address. The content of sent emails is not stored; a copy of each sent email goes to your personal address. Limits per business address: up to 10 recipients per email, 30 emails per hour and 150 per day, and at most 100 different recipients per day; attachments up to 20 MB in total (at most 10 files). Where attachments make the email larger than 5 MB, they are delivered through an encrypted download link valid for 14 days, as with incoming emails. Bulk or unsolicited (spam) sending is prohibited; misuse leads to the address being closed. You can save one signature per business address; it is kept until you change or remove it or the address is closed. The address book kept by MailDigi Panel is described in the Privacy Policy.

Changes to MailDigi limits: We change the incoming, reply, sending, attachment and team limits in this section only to prevent abuse, protect email deliverability or follow our infrastructure provider’s rules. We announce any reduction by email at least 30 days in advance. If it negatively affects your use, you can end the subscription free of charge within 30 days of the notice and get a refund for the remaining period.

MailDigi automatic translation: This is an optional feature; it is off by default and is turned on for each business address in the customer panel with your explicit consent. When it is on, incoming emails in a foreign language and your replies to them are machine-translated; if you choose a language with "Translate to" when writing a new email in MailDigi Panel, that email is translated too (if the translation fails, the email is not sent); the processing of personal data is described in the Privacy Policy. For translation, the text of the email is sent to Anthropic; this text is not used to train AI models and is deleted within 30 days at the latest. Translations are provided “as is”; for important matters, check the translation against the original text (the original is always kept below the translation). If a translation fails, the email is delivered in its original language with a note. Only the first 20,000 characters of a very long incoming email are translated (this is noted in the translation box); a reply longer than that is sent untranslated with a note. Automatic translation may be provided free of charge (assigned by us) or run on MailDigi credits (prepaid top-up, see below). Free translation may have a monthly character limit per business address; once it is reached, emails arrive in their original language with a note. With credits:

• 1 credit = 1,000 characters translated (subject and newly written text; quoted earlier messages are not counted), with a minimum of 1 credit per email. Credits are charged only for the characters actually translated. No credits are deducted for emails that could not be translated or are already in your language.
• When your balance runs out, emails and replies are delivered untranslated with a note, and we notify you by email.

MailDigi credits: MailDigi credits are a prepaid balance used for two things: (a) automatic translation (1 credit = 1,000 characters, see above) and (b) team (shared address) membership fees (see below). For all MailDigi credits:

• Credits are bought as one-time packages in the customer panel. Prices are shown there and on the payment page and are the final amount; payment is by card through Stripe; the invoice is issued at the time of purchase.
• Purchased credits are valid for 365 days from the date of purchase; welcome and gift credits granted by us are valid for the period shown in the panel (30–90 days). Expired credits are cancelled.
• As a consumer you can withdraw from a credit purchase within 14 days; we refund the unused credits to your card within 14 days (section 3). After that, unused credits are not refunded. Credits cannot be exchanged for cash or transferred to another account or customer.

Team (shared address): You can add team members to a MailDigi business address, so that several people handle the email sent to the same address. In this section, the “account holder” is the customer who manages the business address in the customer panel.

• The account holder adds a member with their personal email address and a nickname. The default limit is 10 members per business address; changes to it follow “Changes to MailDigi limits” above.
• A member joins only after confirming through the link sent to their own address. Active members receive a copy of incoming emails, can reply from the business address (the sender is shown as “Company · Nickname”) and can use MailDigi Panel with their own address.
• The account holder is responsible for the members’ use and for having the authority to add them. Removing a member takes effect immediately, but emails already delivered to the member’s mailbox remain there and cannot be recalled.
• Conversations can be assigned to a member. To prevent double replies, a reply to a conversation assigned to someone else may not be sent, depending on the account holder’s setting. Status notices and reminders for unanswered conversations may be sent, and inactive assignments may be released automatically, as described in the panel.
• Fees: the team feature may be free or charged in MailDigi credits per additional member per month; the account holder is free. The amount is shown in the panel before you send an invitation. The fee is charged at the start of each monthly period; for a member who joins mid-period, a pro rata amount for the remaining days of the period is charged; a seat vacated during a period can be reused in the same period without extra charge. There is no refund for removed members or unused periods.
• If the balance is insufficient on the renewal day, additional members are suspended until credits are loaded: emails go only to the account holder and assignments are cleared; once credits are loaded, memberships resume automatically. We notify the account holder by email about 7 days before the renewal if the balance is insufficient, and when members are suspended.

Domain transfer: Because the domain fee is paid separately (or the domain was given as a package gift), you can request the transfer on the monthly and the yearly plan without any waiting period set by Kuruldu.com. Transfers are subject to the registrar’s rules: under ICANN rules a domain cannot be transferred to another registrar during the first 60 days after registration.

How to request a transfer: You open the request yourself from your customer panel, on the domain’s own page; there is no need to write to us separately. There are two routes. (1) Transfer to another registrar: we release the transfer lock and give you an auth (EPP) code; we show the code in your panel and, for security, do not send it by email. You start the transfer at your new registrar. (2) Move to your own Cloudflare account: the domain stays on Cloudflare and moves to your account; this requires the registration to be at least 10 days old, DNSSEC to be off, and the domain to be added as a site in your own account. If you do not approve the move from your Cloudflare account within 5 days the request cancels itself; a 30-day transfer lock applies after the move.

DNS records during a move: Cloudflare deletes every setting in the source account when a domain moves between accounts. That means your A, MX and TXT records — your website and your email — stop working the moment the move completes. You can download your DNS records from the panel as a standard file; we recommend downloading them before the move and loading them at your new provider. If you proceed without doing so despite this warning, Kuruldu.com cannot be held responsible for the resulting outage.

Connecting your existing domain: If you order with your own domain, it stays in your name at your registrar; no registration fee is charged and the transfer rules do not apply. DNS management moves to Kuruldu.com’s Cloudflare account once you replace the nameservers with the addresses we provide; we migrate your existing DNS records (including email) based on the details you share. At the end of the agreement you simply point the nameservers to a provider of your choice.

Domain availability: The domain lookup on our site is obtained live from the registry and is valid only at the moment of the query. Placing an order does not reserve a domain; registration is carried out after payment. If the domain has meanwhile been registered by someone else or restricted by the registry, we propose an alternative name; if we cannot agree, we refund what you paid for the domain in full. Premium-priced domains are not included in packages and are quoted separately; we do not broker the purchase of taken domains from their owners. The domain fee is separate from the setup fee: the first-year fee is shown as its own line item at checkout and charged then. Subsequent annual renewals are not included in the management subscription and are invoiced separately.

7. Fees, invoicing and taxes

Prices are shown in Turkish lira (TRY), Macedonian denar (MKD), euro (EUR) or US dollars (USD) depending on the customer’s country and are charged in the currency shown on the payment page. The price shown is the final amount payable: VAT, where it applies, is included and no tax is added at payment; the amount may differ between markets. Invoices are issued by egob, LLC according to the buyer type (individual/business) and country chosen before payment: for individuals, where VAT applies, the invoice shows the VAT included and its rate. Business customers who buy with a tax/VAT number receive invoices without a VAT line and account for VAT under the rules of their own country (reverse charge in the EU, self-assessment by the recipient in North Macedonia, VAT return no. 2 in Türkiye). Price changes for ongoing subscriptions are announced by email at least 30 days before the next renewal period; if you do not accept the new price, you can cancel your subscription before it applies. Prices may be updated periodically (for example because of inflation in Türkiye); updates apply to new orders immediately and to running subscriptions 30 days after notice.

If a payment cannot be collected, the management service may be suspended; if payment is not made within 14 days, the subscription is terminated.

8. Third-party platforms

Meta, Google, Cloudflare, Stripe, Anthropic (automatic translation — only if you turned it on) and domain registrars apply their own rules. Rejection, restriction or closure of your account, policy changes or outages on these platforms are outside Kuruldu.com’s control. In such a case we work with you on a reasonable solution; Kuruldu.com cannot be held liable for platform-related outcomes.

9. No guarantee of results

Sales, click or conversion results of advertising campaigns, search engine rankings and approval of advertising accounts are not guaranteed by Kuruldu.com. The management service covers performing the work properly and regularly, in line with the rules.

10. Limitation of liability

Towards business customers, Kuruldu.com’s total liability arising from a service is limited to the fees paid for that service in the last 12 months; indirect damages, loss of profit and loss of data are excluded. Cases of wilful misconduct or gross negligence, and the statutory rights of consumers, are reserved.

11. Term and termination

The management subscription has no fixed end date and runs until you end it. To end it, use the “Cancel” link in the customer panel (My services); with “End at period end” the subscription closes at the end of the paid period and no new period starts. The consumer right to end it immediately is set out in section 3. Details are in the Refund and Cancellation Policy. In case of a material breach of these terms, either party may terminate the agreement immediately by written notice.

12. Intellectual property

The rights to the content you provide remain with you. Site designs and code produced by Kuruldu.com are delivered to you with a perpetual right of use once the fee has been paid in full; Kuruldu.com’s rights to its internal tools and templates are reserved.

13. Confidentiality

The parties keep confidential the business information they learn through the agreement. The processing of personal data is subject to the Privacy Policy.

14. Governing law and disputes

For business customers, these terms are governed by the laws of the State of Delaware, United States, and disputes are subject to the courts of Delaware. If you are a consumer, these terms do not deprive you of the protection of the mandatory rules of the country where you live; you may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in those courts.

15. Changes and contact

These terms may be updated; changes affecting ongoing subscriptions are announced by email at least 30 days in advance. If you are a consumer and do not accept a change, you may terminate your subscription free of charge before the change takes effect, and the remainder of the paid period is refunded. Questions: contact@kuruldu.com.