Refund and Cancellation Policy

Last updated: 12 September 2026 (unofficial translation; the Turkish version prevails)

1. Setup fee

Setup is work performed specifically for you after your order. Therefore:

• If you cancel before filling in the information form and before work starts, the setup fee is fully refunded.
• Once work has started, the setup fee is not refunded.
• If the setup cannot be completed within the scope stated on the service page for reasons attributable to Kuruldu.com, the setup fee is refunded.

2. Management subscription

• You can cancel the subscription at any time via the “Manage subscription” link in the customer panel.
• Cancellation takes effect at the end of the current billing period; service continues until then and no new fee is charged.
• No partial refund is made for a period already paid. Remaining months of a yearly plan are not refunded; please keep this in mind when choosing the yearly plan.
• If Kuruldu.com terminates the subscription (e.g. a service is discontinued), the remaining period is refunded pro rata.

3. Plan changes

Switching from monthly to yearly or vice versa is done in the customer panel; the difference is invoiced pro rata for the remaining period or carried over as credit to the next period.

4. Refund method and timing

Refunds are made via Stripe to the card used for payment. The refund is instructed within 5 business days after the cancellation is confirmed; depending on your bank, it may take 5–10 business days to appear on your card.

5. Handover after cancellation

When the subscription ends:

• Our access to advertising and analytics accounts is removed; as the accounts are already in your name, you continue using them without interruption.
• Website files are delivered to you. Because the domain fee is paid separately, the domain is transferred with no waiting period. You have 30 days from the end date for the handover; the site stays live during this period.
• Domain fee: non-refundable once the registration is completed (registrar rule). If the registration cannot be completed, the fee is refunded in full. The 60-day transfer lock after registration is an ICANN rule.
• A domain chosen during the order is a request for us to register it, not a reservation. If it cannot be registered we propose an alternative; if we cannot agree, what you paid for the domain is refunded in full.
• As the business email licence is in your name, you can continue directly with the provider (Google / Microsoft). Email forwarding set up through Cloudflare is transferred together with the domain.

6. Disputes and contact

If you have an objection about a fee or a cancellation, write to contact@kuruldu.com first; we reply within 3 business days. Contacting us before starting a chargeback with your card issuer speeds up the resolution.