Refund and Cancellation Policy

Last updated: 27 September 2026

This English version applies to customers whose billing country is neither Türkiye nor North Macedonia; customers billed in Türkiye are covered by the Turkish version and customers billed in North Macedonia by the Macedonian version. The statutory rights of consumers are reserved; the rules below do not limit them.

Consumers: right of withdrawal and ending a subscription

• Consumers (in the EU/EEA, the United Kingdom, Switzerland, Türkiye, North Macedonia and any other country whose law grants a right of withdrawal) may withdraw within 14 days of the day the contract is concluded (the payment date), without giving a reason. Use “Withdraw from contract here” in your customer panel and press “Confirm withdrawal” (the link is also on the Withdrawal page), or write to contact@kuruldu.com; we confirm receipt by email straight away.
• MailDigi credits: you can withdraw from a credit purchase within 14 days (“Withdraw from a credit purchase” on the MailDigi credits page of your panel). The unused credits are refunded to your card within 14 days; the credits you have used are not refunded.
• Ending a subscription now: as a consumer you can end your subscription at any time with “End now” on the My services → “Cancel” screen, or by email. We carry it out within 7 days, refund the unused part of the fee you paid within 15 days and confirm by email. The setup fee and a completed domain registration are not part of this calculation.
• Early-start consent: at checkout you expressly request, by ticking a required box, that the service (domain registration and setup) start before the withdrawal period ends, and acknowledge that you lose the right of withdrawal once the service has been fully performed and that you pay for the part already performed. Payment is not possible without this consent, and it is stored with your order. If you withdraw after that, you pay an amount in proportion to what has been provided until you told us of your withdrawal. A service that has been fully performed with your prior express consent and your acknowledgement (e.g. a completed domain registration) can no longer be withdrawn from.
• Details are in section 3 of the Terms of Service.

1. Setup fee

Setup is work performed specifically for you after your order. Therefore:

• If you cancel before filling in the information form and before work starts, the setup fee is fully refunded.
• Once work has started, the setup fee is not refunded to business customers; if a consumer withdraws within the withdrawal period, only the value of the part performed until then is deducted (see the consumer section above).
• If the setup cannot be completed within the scope stated on the service page for reasons attributable to Kuruldu.com, the setup fee is refunded.

2. Management subscription

• The management subscription has no fixed end date: the fee is paid in advance for monthly or yearly periods and charged to your saved card at the start of each period until you end it. You can end it at any time from the customer panel (My services → “Cancel”); to avoid the charge for a new period, end it before the date shown in the panel. On the yearly plan we send a reminder email 30 days and 7 days before the new period.
• With “End at period end” the subscription ends at the end of the current billing period; service continues until then and no new fee is charged.
• Business customers get no partial refund for a period already paid, and remaining months of a yearly plan are not refunded. The consumer option “End now” and its refund are described above.
• If Kuruldu.com terminates the subscription (e.g. a service is discontinued), the remaining period is refunded pro rata.

3. Plan and package changes

You change your plan (monthly ↔ yearly) or website package (Small Business Web Package ↔ Business Web Package) in the customer panel under My services → "Change plan". The change is made on your existing subscription; no new purchase is opened. The amount due and the next renewal date are shown before you confirm. If you prefer, message us in chat and we make the change on your behalf.

• An upgrade (monthly to yearly, Small Business Web Package to Business Web Package) takes effect immediately. The unused part of the current period is deducted pro rata; the fee of the new plan and, for a package upgrade, the setup difference (Business Web Package setup fee − the setup fee you paid on this subscription) are charged to your saved card. When moving from monthly to yearly, the first yearly fee is calculated for the time until the next renewal date; the amount and the renewal date are shown before you confirm. If the payment fails or your bank's additional authentication is not completed within 23 hours, the change is not made and your current plan continues unchanged.
• A downgrade (yearly to monthly, Business Web Package to Small Business Web Package) takes effect at the end of the current period. Your current plan continues until then; no refund or credit arises for the remaining time. You can cancel the scheduled change on the My services page until the end of the period.
• On a package change your domain and MailDigi addresses move to the new package; the domain gift is not given again. When moving from the Business Web Package to the Small Business Web Package, your address allowance from the package drops from 2 to 1: unless you tell us which address to keep, the most recently opened address is closed.

4. Refund method and timing

Refunds are made via Stripe to the card used for payment. The refund is instructed within 5 business days after the cancellation is confirmed; depending on your bank, it may take 5–10 business days to appear on your card.

5. Handover after cancellation

When the subscription ends:

• Our access to advertising and analytics accounts is removed; as the accounts are already in your name, you continue using them without interruption.
• Website: hosting ends together with the subscription, so the site is taken offline at the end of the subscription period. If you ask within 30 days of the end date, we hand over the site files. Because the domain fee is paid separately (or the domain was given as a package gift), Kuruldu.com sets no waiting period for the domain transfer; you start it yourself from the domain’s page in the customer panel.
• Domain fee: non-refundable once the registration is completed (registrar rule; for consumers see the withdrawal rules above). If the registration cannot be completed, the fee is refunded in full. Under ICANN rules the domain cannot be transferred to another registrar during the first 60 days after registration.
• Package gift domain: our website packages (Small Business Web Package, Business Web Package) include a .com domain for the first year (conditions are shown in the price box). If the package is refunded and the domain has been registered, the domain’s regular price at the time of the order is deducted from the refund; the domain stays yours. If the registration cannot be completed, the gift moves to another name we agree on together. From the second year, renewal is invoiced separately at the current domain price.
• A domain chosen during the order is a request for us to register it, not a reservation. If it cannot be registered we propose an alternative; if we cannot agree, what you paid for the domain is refunded in full.
• MailDigi business address: it is not transferred together with the domain. A paid extra address subscription also ends at the end of its period, like other subscriptions; when your allowance decreases, the most recently opened address is closed. The address is closed when the service that grants it (a package or an extra address) ends or when a transfer is requested for the domain (to another registrar or to your own Cloudflare account). When a domain moves to your own Cloudflare account, Cloudflare deletes every setting in the source account, including email forwarding; in either case you need to set up forwarding again at your new provider. We recommend downloading your DNS file, including your MX records, from the panel before the transfer.

6. MailDigi credits

• MailDigi credits are used for automatic translation and for team (shared address) membership fees. They are bought as one-time packages in the customer panel and paid by card through Stripe; the invoice is issued at the time of purchase; the price shown is the final amount.
• As a consumer you can withdraw from a credit purchase within 14 days; we refund the unused credits to your card within 14 days. After that, unused credits are not refunded. Credits cannot be exchanged for cash or transferred to another account or customer.
• Purchased credits are valid for 365 days from purchase; welcome and gift credits granted by us are valid for the period shown in the panel (30–90 days). Expired credits are cancelled.
• No credits are deducted for emails that could not be translated or are already in your language. When your balance runs out, emails and replies are delivered untranslated with a note.
• Team membership fees: credits deducted as team fees count as used and are not refunded. There is no refund for removed members or for the rest of a period; a seat vacated during a period can be reused in the same period without extra charge. If the balance is insufficient, additional members are suspended until credits are loaded. Details are in section 6 of the Terms of Service.

7. Disputes and contact

If you have an objection about a fee or a cancellation, write to contact@kuruldu.com first; we reply within 3 business days. Contacting us before starting a chargeback with your card issuer speeds up the resolution.